|
|
| andtech support |
|
 |
|
| Frequently Asked Questions |
|
|
Alarm Related
TV / HDTV Related
Changing Alarm Batteries
|
|
|
|
|
|
| Frequently Asked Questions |
|
 |
|
| Alarm Related |
|
Question: Does my Fire or Burglar Alarm system have to be connected to an AT&T
/ Verizon land based Telephone Line?
 Answer: Alarm systems were invented decades before
the internet. And because of that, alarm systems had to be compatible with analog
type telephone companies using analog parameters not the new digital networks. Furthermore,
Andtech’s alarm systems are installed with a feature known as “Line Seizure”. This
method prevents house wiring errors, power outages and other things from stopping
the alarm signal transmission from reaching our Central Station (a critical link).
Today, many companies are fighting for your telephone business. What you must realize
is these new services are NOT equivalent to the Ma Bell’s good old POTS (Plain Old
Telephone Service) technology. To maintain an effective security system, you must
either have dependable Line Seizure POTS Telephone lines or a product that is designed
to get your signal thru like Andtech’s radio network! Andtech sees the introduction
of services like digital phone and VOIP services as a big yellow flag for Alarm
Systems as these services can stop functioning as soon as the power at your home
dies. Furthermore, they don’t always work with data products not to mention their
integrity is questioned greatly since those products can require a box on your counter
that requires being plugged in a wall socket. If they loose power or stop functioning,
bye bye telephone service!
In conclusion: So before you cut off that dependable analog telephone line,
it would be very wise to first look at what devices use the line and will they work
as Dependable and as Secure as what you’d expect? |
|
|
|
|
Question: What should I know before I purchase and install New Windows and Doors
for my home?
Answer: With home remodeling projects always going on, we always seem to
have a client involved in getting new windows and doors. This is always a wonderful
thing isn’t it, New items for the house. Unfortunately, many Window and Door Companies
don’t plan on worrying about your alarm system and unfortunately this oversight
can render your security system USELESS if your not too careful. If you have an
Andtech alarm system, there is a very good chance all the windows and doors are
part of protecting the home. It is critical that BEFORE you sign their contract
for these great products, you call us to see how this might affect you. Many companies
claim they might be able to keep the system functioning. Too many times during routine
inspections, we discover problems. Andtech’s Alarm Systems are installed with advance
installation practices. All wires are soldered for dependability. Last time we checked,
window companies don’t usually solder, especially small wires. So don’t allow one
investment to render a previous one unusable. In many cases, we can work with these
companies and assist them so they don’t cripple the Security investment you have
previously made. To do this though requires good planning!
In conclusion: If you’re in the market for new Doors and Windows, don’t sign
their contract until both they AND your Security Company (Andtech) agrees we are
on the right track so you get improved physical security as well as maintain the
previously installed electronic one. |
|
|
|
|
Question: The Keypad for my alarm system keeps beeping what do I do?
Answer: First, as an Andtech customer, we want you to know how to properly
use your alarm system. The beeping is most likely caused by a system trouble. This
trouble could be a low battery, disconnected phone line or any device not working
correctly. Here is what to do in this order;
- Go to the keypad and see what it might be displaying. If you have an advanced keypad
(one with a full alpha-numeric display), it will probably display its abnormality
with the words “Trouble” or “Check”. Usually it will state the zone number and a
description of the device that is having problems. If so, check it out. If you are
not sure what the cause is and your system IS monitored by us, give us a call and
we will try to assist in determining what it is.
- Many systems can be momentarily silenced simply by acknowledging the trouble. This
may be done like this;
- If your keypad has a “Command” button, try entering “Command 4”.
- If the keypad beeping does not have a “Command” button, try entering your passcode
and then off. This should only be done One (1) time only! This will temporarily
stop the beeping giving you time to get the problem corrected. Entering the code
+ off additionally will reset the system and the beeping will return.
- If neither of these help silence the keypad, please give us a call for further assistance.
In conclusion: We want you to have a system that is dependable and easy to
use. With so many products to choose from, Andtech weed’s out systems that perform
below our standards, thus offering product you can use today and depend on tomorrow!
|
|
|
|
|
What should I do before I leave for vacation?
Answer: No one ever wants to come back to their home or office to find they
have been broken into! This is especially true after a much needed vacation. Certain
steps should be taken whenever you are planning a vacation.
- Discontinue Mail and paper deliveries. This can be done on-line.
- Notify trusting neighbors so they keep an eye and ear alert to your property.
- Check that exterior lights are working so to make it tougher for criminals to hide
around your property.
- Get a few energy efficient lamps on random timers. Set them so during your normal
at home hours they illuminate the lights simulating the appearance you are home.
- If Andtech is your Alarm Company (great choice!), notify us and we will have a note
placed on your account so we immediately dispatch authorities and advise them that
no one is suppose to be at the home or business.
|
|
|
|
|
Question: How do I change my Emergency Contact Information (ENL)?
Answer: To change any information on your alarm account, it is required that
we verify who you are and your authority. This is best handled with a phone call.
Once we verify this, we ask that you email or fax the information changes along
with your contact info so we have a hard copy of the changes you are requesting.
There is no charge for this service and is usually handled within one business day.
|
|
|
|